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Returns policy - Lakeside-Hire

Returns

Your charge period is for a full SEVEN days meaning you get more value for your money. If you receive your goods on the Monday you will have them until the following Monday. If you realise the equipment is incorrect for the job, or you need a different size, we can arrange a replacement for you, subject to a delivery charge.

Refunds

If your order is cancelled prior to delivery, an Admin Fee and/or Restocking Charge may be added to your hire contract.

How To Cancel Your Order

Call us on 01708 866566

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Feefo Reviews - Average 96% (139 reviews)

Date Score Customer Comment Our Response
21-Nov-2016 Service:

Product:

Service rating : Very good. Would use Lakeside again
Product : Excellent would hire again.
 
11-Nov-2016 Service:

Product:

Great friendly service.  
06-Nov-2016 Service:

Product:

Service rating : great
Product : great asjnfjklasnfjkbasnjkfnasklnfklasnklfnaskln
 
23-Oct-2016 Service:

Excellent customer service. Delivers on time. Great.  
19-Oct-2016 Service:

Product:

Service rating : Very good customer experience, the Drivers and office staff were extremely helpful and polite
Product : The Tower was easy to assemble and provided a safe and stable platform to enable me to confidently work at height. Perfect for my job, which was painting the soffit and fascia...
Read More.
 
19-Oct-2016 Service:

Product:

Service rating : from first point of contact to final equipment pickup after use was great and fully appreciated the followup call to check that all was OK with the hire.
Product : A great value product which shows that you can get the right equipment for the job for a very reasonable price
 
16-Oct-2016 Service:

Product:

Service rating : friendly service, complete instructions, very easy to build, confidence in what they know and tell you, well recommended
Product : built it very easily, sturdy, and you can climb on it with confidence, just follow instructions
 
14-Oct-2016 Service:

Product:

Service rating : very helpful
Product : easy to construct sturdy platform
 
04-Oct-2016 Service:

Product:

Service rating : I hired a scaffold tower which was easy to use, delivered and collected when promised at a very competitive price. Great customer service follow up too.
Product : Very easy to erect and dismantle.
 
02-Oct-2016 Service:

Product:

Efficient ordering and delivery. Disappointed instruction book required a separate telephone conversation and did not arrive with the kit.  
27-Sep-2016 Service:

Product:

Service rating : Very helpful on the telephone and website works well
Product : Best bit of kit for the job
 
27-Sep-2016 Service:

Product:

Service rating : Easy to book, flexible service. Helpful, friendly operative (Emilie?) The equipment was perfect for our needs. Collection was a day late, but again driver was helpful.
Product : Safe, sturdy ladder. Did exactly what it said on the website.
 
25-Sep-2016 Service:

Product:

Service rating : easy to order
Product : easy to assemble quick delivery excellent service
 
23-Sep-2016 Service:

Product:

I would recommend this company and use them again. They were good value for money and delivered on time. There was a slight mix up with collection but they put this right the following day. Overall a very good service.  
18-Sep-2016 Service:

Product:

Good  
17-Sep-2016 Service:

Product:

My contact with Lakesywas positive right from the begining, when I made my original enquiry. The delivery was on time and the equipment is in food condition, some of it being brand new.
I would definitely recommend Lakeside to anyone.
 
11-Sep-2016 Service:

Product:

Took booking then because of the KW3 postcode STILL ON MAINLAND 100miles north of Inverness wanted an extra £90 each way delivery no warnings of delivery charges ....... Needless to say cancelled booking  
02-Sep-2016 Service:

Product:

Service rating : Very fast proficient and professional service throughout. Would definitely recommend and use again.
Product : Easy to use and set up. Only drawback no instructions provided but would say relatively easy to work out for anyone with basic DIY skills.
 
02-Sep-2016 Service:

Product:

Service rating : Prompt delivery by a very cheerful and friendly driver.
Bit disappointed that collection will be any time in the next five days. A specific day for collection would be more helpful.
Scaffold tower was perfect for the job, very clean.
I would hire from them again and would...
Read More.
 
29-Aug-2016 Service:

Product:

Service rating : I ordered a scaffold tower over the weekend and on Monday I received a phone call to confirm my order. The scaffold tower was delivered on Tuesday. Perfect!
Tim was super polite and helpful.
I would definitely rent from Lakeside-Hire again and would not hesitate to recommend...
Read More.
 
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