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Returns policy - Lakeside-Hire

Returns

Your charge period is for a full SEVEN days meaning you get more value for your money. If you receive your goods on the Monday you will have them until the following Monday. If you realise the equipment is incorrect for the job, or you need a different size, we can arrange a replacement for you, subject to a delivery charge.

Refunds

If your order is cancelled prior to delivery, an Admin Fee and/or Restocking Charge may be added to your hire contract.

How To Cancel Your Order

Call us on 01708 866566

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Feefo Reviews - Average 95% (153 reviews)

Date Score Customer Comment Our Response
17-Apr-2017 Service:

Product:

Service rating : Very good value and customer service.
Product : Very good value and customer servicde
 
12-Apr-2017 Service:

Product:

Service rating : VERY EASY PROCESS FROM START TO FINISH, STAFF VERY POLITE AND HELPFUL ,WOULD HIGHLEY RECOMEND
Product : HAVE USED BEFORE VERY GOOD
 
02-Apr-2017 Service:

Product:

Service rating : So simple so fast. So easy to place order. Unlike my local hire shop.
Thanks Sam and team.
Product : Hired a 6.2 tower, half the price of my local hire and quater price delivery . What else could u ask for.
 
01-Apr-2017 Service:

Product:

Luke Raymond was the gentleman who dealt with my order. I cannot praise him highly enough. Very polite and professional. A great asset to your company.

Thanks for your help.
 
25-Mar-2017 Service:

Product:

Ordered on an evening so missed the next day delivery they rang the next morning and and got it on the delivery that day  
18-Mar-2017 Service:

Ok average  
06-Mar-2017 Service:

Product:

Very good service,delivery on time.  
23-Feb-2017 Service:

Very professional  
02-Feb-2017 Service:

Product:

Very good service  
09-Jan-2017 Service:

Product:

Service rating : Contact was very good, emails, and conversation on the phone etc, billing and pdf invoice all look very good, very helpful on the phone, took delivery on the day I asked for.
Product : This was not the Boss tower. You subcontracted the work out to a 3rd party, who did not deliver...
Read More.
Hello David, 

Thank you for your review, I appreciate your feedback and you taking the time to send me the photos of the equipment you received. As you were aware at the time of booking, we did outsource your order to a third party and we regret the condition of the equipment sent. It is...
Read More.  
06-Jan-2017 Service:

Product:

Service rating : The reason I'm giving a 5 star rating is firstly cost. I found lakeside hire amoungest the best competitive prices on the net and there attention to detail. In ordering the x3x I forgot to ordering the low volt charge pack. The called me and confirmed if I did need one. Thankfully they... Read More.  
06-Jan-2017 Service:

Product:

Great service & prompt delivery!  
12-Dec-2016 Service:

Product:

First time we have used this company and have been informed that the tower will not be delivered until late afternoon, it does say this if you read through the contract but wasn't mentioned on the phone days hire paid for with no equipment and possible no job if we cant complete!!!!! Hello Paul,


Thank you for taking the time to review the service you received. We can see that you did not have a satisfactory experience with us and our Sales Manager has tried to contact you to rectify this with you. I understand that this job may be completed now but we would love...
Read More.  
05-Dec-2016 Service:

Product:

Service rating : A great company who go the extra mile to meet the customer needs
Product : Great building hire company who are fully customer focussed
 
21-Nov-2016 Service:

Product:

Service rating : Very good. Would use Lakeside again
Product : Excellent would hire again.
 
11-Nov-2016 Service:

Product:

Great friendly service.  
06-Nov-2016 Service:

Product:

Service rating : great
Product : great asjnfjklasnfjkbasnjkfnasklnfklasnklfnaskln
 
23-Oct-2016 Service:

Excellent customer service. Delivers on time. Great.  
19-Oct-2016 Service:

Product:

Service rating : Very good customer experience, the Drivers and office staff were extremely helpful and polite
Product : The Tower was easy to assemble and provided a safe and stable platform to enable me to confidently work at height. Perfect for my job, which was painting the soffit and fascia...
Read More.
 
19-Oct-2016 Service:

Product:

Service rating : from first point of contact to final equipment pickup after use was great and fully appreciated the followup call to check that all was OK with the hire.
Product : A great value product which shows that you can get the right equipment for the job for a very reasonable price
 
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