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Returns policy - Lakeside-Hire

Returns

Your charge period is for a full SEVEN days meaning you get more value for your money. If you receive your goods on the Monday you will have them until the following Monday. If you realise the equipment is incorrect for the job, or you need a different size, we can arrange a replacement for you, subject to a delivery charge.

Refunds

If your order is cancelled prior to delivery, an Admin Fee and/or Restocking Charge may be added to your hire contract.

How To Cancel Your Order

Call us on 01708 866566

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Feefo Reviews - Average 94% (181 reviews)

Date Score Customer Comment Our Response
26-Oct-2017 Service:

Product:

Excellent service from 1st time of contacting lakeside via email, answered all my questions in detail, along with relvent information that i asked for. Easy to book via website and great after service call to confirm all details where correct. Would highly recommend lakeside just awaiting delivery of the tower.  
20-Oct-2017 Service:

Product:

Excellent service and very polite staff  
15-Oct-2017 Service:

Product:

No hassle, arrived first thing next day  
08-Oct-2017 Service:

Product:

Its all said in the headline  
05-Oct-2017 Service:

Product:

Service rating : I recommend these guys. Top rate customer service and information about the hire, and a very personable and knowledgable delivery driver.
Product : There were only 5 diagonal braces for a 3.2 meter tower. It would have been better with 6 or 8 diagonal braces
 
01-Oct-2017 Service:

Excellent service from the hire centre to the delivery driver. Appreciated that the hire centre called to go through all the details. The delivery driver was on time (called before arrival) and was most helpful in delivering the scaffolding. Simple instructions and simple to construct. Will definitely use this...  
27-Sep-2017 Service:

Product:

Service rating : Very helpful and friendly
Product : Very easy to erect and the most stable I've ever used
 
25-Sep-2017 Service:

Product:

Delivered early on Monday morning at start of hire period. Tower was easy to assemble and I was able to carry out my repairs safely and securely whilst working at roof level. Collected early the following morning so not sitting around after hire period ended.  
15-Sep-2017 Service:

Product:

Service rating : Very friendly, efficient and helpful. Did all they could to avoid additional hire charges.
Product : Everything in good working order and easy to use
 
23-Aug-2017 Service:

Product:

No readable instructions left (weather damaged)...Online film useless. Good Afternoon , 

We’re sorry to hear that your instructions were damaged by the weather, we can appreciate the frustration involved in trying to assemble a tower without a user guide. I also understand that you found the video unhelpful , this is a video from the manufactures directly , so...
 
22-Aug-2017 Service:

Product:

Service rating : Very good service,arrived on time and collected almost on time.Very helpful staff.I will recommend to my friends.
Product : Boss Aluminium Scaffold Tower was very easy to assemble.
 
21-Aug-2017 Service:

Product:

Service rating : Excellent
Product : Very good service with prompt delivery and pickup.
 
19-Aug-2017 Service:

Product:

Hired some machine moving skates, but despite the website showing the ones I wanted in stock, they were not even available at all, then was charged an extra £30 for a third party to deliver some completely different ones which were not exactly ideal. However, delivery was very prompt.  
18-Aug-2017 Service:

Product:

Service rating : Great service at an affordable price,equipment was in great condition
Thanks mr storton
Product : Very Happy with the service
 
17-Aug-2017 Service:

Product:

Service rating : Very well organised, had no problems at all.
Product : Very competitive rates. Had no issues.
 
17-Aug-2017 Service:

Product:

Service rating : Needed to hire a scaffolding tower whilst painting the outside of the house. Arrived when promised (on a Monday) & driver said he would be back following Monday, after a couple of phone calls on the previous Friday he was .Different drivers for delivery & collection & both were cheerful...  
17-Aug-2017 Service:

Product:

Excellent service, communication and delivery, would highly recommend and will be using in the future  
17-Aug-2017 Service:

Product:

Service rating : Throughout the hire process the team kept me informed and offered assistance when required. Delivery was when stated and collection also on time.
The equipment was in good condition and the delivery staff were very efficient and polite.
Product : Easy to assemble by one person
 
16-Aug-2017 Service:

Product:

Service rating : great service really good equipment and arrived on time and reasonably priced will probably use lakeside again highly recommend them.
Product : great service at a reasonable price.
 
16-Aug-2017 Service:

delivery and collection staff were 1st class and the staff I spoke to on the phone were very helpful  
Read more reviews on Feefo
Date - 26-Oct-2017
Score - Service:

Product:
Comment - Excellent service from 1st time of contacting lakeside via email, answered all my questions in detail, along with relvent information that i asked for. Easy to book via website and great after service call to confirm all details where correct. Would highly recommend lakeside just awaiting delivery of the tower.


Date - 20-Oct-2017
Score - Service:

Product:
Comment - Excellent service and very polite staff


Date - 15-Oct-2017
Score - Service:

Product:
Comment - No hassle, arrived first thing next day


Date - 08-Oct-2017
Score - Service:

Product:
Comment - Its all said in the headline


Date - 05-Oct-2017
Score - Service:

Product:
Comment - Service rating : I recommend these guys. Top rate customer service and information about the hire, and a very personable and knowledgable delivery driver.
Product : There were only 5 diagonal braces for a 3.2 meter tower. It would have been better with 6 or 8 diagonal braces



Date - 01-Oct-2017
Score - Service:

Comment - Excellent service from the hire centre to the delivery driver. Appreciated that the hire centre called to go through all the details. The delivery driver was on time (called before arrival) and was most helpful in delivering the scaffolding. Simple instructions and simple to construct. Will definitely use this...


Date - 27-Sep-2017
Score - Service:

Product:
Comment - Service rating : Very helpful and friendly
Product : Very easy to erect and the most stable I've ever used



Date - 25-Sep-2017
Score - Service:

Product:
Comment - Delivered early on Monday morning at start of hire period. Tower was easy to assemble and I was able to carry out my repairs safely and securely whilst working at roof level. Collected early the following morning so not sitting around after hire period ended.


Date - 15-Sep-2017
Score - Service:

Product:
Comment - Service rating : Very friendly, efficient and helpful. Did all they could to avoid additional hire charges.
Product : Everything in good working order and easy to use



Date - 23-Aug-2017
Score - Service:

Product:
Comment - No readable instructions left (weather damaged)...Online film useless.
Response - Good Afternoon , 

We’re sorry to hear that your instructions were damaged by the weather, we can appreciate the frustration involved in trying to assemble a tower without a user guide. I also understand that you found the video unhelpful , this is a video from the manufactures directly , so...


Date - 22-Aug-2017
Score - Service:

Product:
Comment - Service rating : Very good service,arrived on time and collected almost on time.Very helpful staff.I will recommend to my friends.
Product : Boss Aluminium Scaffold Tower was very easy to assemble.



Date - 21-Aug-2017
Score - Service:

Product:
Comment - Service rating : Excellent
Product : Very good service with prompt delivery and pickup.



Date - 19-Aug-2017
Score - Service:

Product:
Comment - Hired some machine moving skates, but despite the website showing the ones I wanted in stock, they were not even available at all, then was charged an extra £30 for a third party to deliver some completely different ones which were not exactly ideal. However, delivery was very prompt.


Date - 18-Aug-2017
Score - Service:

Product:
Comment - Service rating : Great service at an affordable price,equipment was in great condition
Thanks mr storton
Product : Very Happy with the service



Date - 17-Aug-2017
Score - Service:

Product:
Comment - Service rating : Very well organised, had no problems at all.
Product : Very competitive rates. Had no issues.



Date - 17-Aug-2017
Score - Service:

Product:
Comment - Service rating : Needed to hire a scaffolding tower whilst painting the outside of the house. Arrived when promised (on a Monday) & driver said he would be back following Monday, after a couple of phone calls on the previous Friday he was .Different drivers for delivery & collection & both were cheerful...


Date - 17-Aug-2017
Score - Service:

Product:
Comment - Excellent service, communication and delivery, would highly recommend and will be using in the future


Date - 17-Aug-2017
Score - Service:

Product:
Comment - Service rating : Throughout the hire process the team kept me informed and offered assistance when required. Delivery was when stated and collection also on time.
The equipment was in good condition and the delivery staff were very efficient and polite.
Product : Easy to assemble by one person



Date - 16-Aug-2017
Score - Service:

Product:
Comment - Service rating : great service really good equipment and arrived on time and reasonably priced will probably use lakeside again highly recommend them.
Product : great service at a reasonable price.



Date - 16-Aug-2017
Score - Service:

Comment - delivery and collection staff were 1st class and the staff I spoke to on the phone were very helpful


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