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Returns policy - Lakeside-Hire

Returns

Your charge period is for a full SEVEN days meaning you get more value for your money. If you receive your goods on the Monday you will have them until the following Monday. If you realise the equipment is incorrect for the job, or you need a different size, we can arrange a replacement for you, subject to a delivery charge.

Refunds

If your order is cancelled prior to delivery, an Admin Fee and/or Restocking Charge may be added to your hire contract.

How To Cancel Your Order

Call us on 01708 866566

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Feefo Reviews - Average 94% (173 reviews)

Date Score Customer Comment Our Response
15-Sep-2017 Service:

Product:

Service rating : Very friendly, efficient and helpful. Did all they could to avoid additional hire charges.
Product : Everything in good working order and easy to use
 
23-Aug-2017 Service:

Product:

No readable instructions left (weather damaged)...Online film useless. Good Afternoon , 

We’re sorry to hear that your instructions were damaged by the weather, we can appreciate the frustration involved in trying to assemble a tower without a user guide. I also understand that you found the video unhelpful , this is a video from the manufactures directly , so...
Read More.  
22-Aug-2017 Service:

Product:

Service rating : Very good service,arrived on time and collected almost on time.Very helpful staff.I will recommend to my friends.
Product : Boss Aluminium Scaffold Tower was very easy to assemble.
 
21-Aug-2017 Service:

Product:

Service rating : Excellent
Product : Very good service with prompt delivery and pickup.
 
19-Aug-2017 Service:

Product:

Hired some machine moving skates, but despite the website showing the ones I wanted in stock, they were not even available at all, then was charged an extra £30 for a third party to deliver some completely different ones which were not exactly ideal. However, delivery was very prompt.  
18-Aug-2017 Service:

Product:

Service rating : Great service at an affordable price,equipment was in great condition
Thanks mr storton
Product : Very Happy with the service
 
17-Aug-2017 Service:

Product:

Service rating : Very well organised, had no problems at all.
Product : Very competitive rates. Had no issues.
 
17-Aug-2017 Service:

Product:

Service rating : Needed to hire a scaffolding tower whilst painting the outside of the house. Arrived when promised (on a Monday) & driver said he would be back following Monday, after a couple of phone calls on the previous Friday he was .Different drivers for delivery & collection & both were cheerful... Read More.  
17-Aug-2017 Service:

Product:

Excellent service, communication and delivery, would highly recommend and will be using in the future  
17-Aug-2017 Service:

Product:

Service rating : Throughout the hire process the team kept me informed and offered assistance when required. Delivery was when stated and collection also on time.
The equipment was in good condition and the delivery staff were very efficient and polite.
Product : Easy to assemble by one person
 
16-Aug-2017 Service:

Product:

Service rating : great service really good equipment and arrived on time and reasonably priced will probably use lakeside again highly recommend them.
Product : great service at a reasonable price.
 
16-Aug-2017 Service:

delivery and collection staff were 1st class and the staff I spoke to on the phone were very helpful  
16-Aug-2017 Service:

Product:

Service rating : Easy to order & get delivered
Product : Fast response to my needs
 
16-Aug-2017 Service:

Had to cancel the ladder last minute due to unforeseen circumstances and very happy with the service received from the sales team  
16-Aug-2017 Service:

I've used Lakeside Hire in the past, but on this occasion it was total chaos. Delivery was made at 4pm. Fair enough, they don't promise specific time. Pick up was missed on the day it was suppose to happen, then I was told it will be picked up anytime within the next 5 days. It costed me £450 in wages... Read More. Good Morning Nerijus,

We’re very sorry to see that you were disappointed with our service on this occasion. 

As per our earlier conversation, we have now put a prompt on our system to make sure that on your next order, you are reminded of our timed delivery and collection slot...
Read More.  
16-Aug-2017 Service:

Product:

Service rating : We needed some scaffolding to put up some wedding decorations in a barn at pretty short notice. Lakeside were able to organise the delivery and collection of the scaffold the day before and 2 days after the reception. The scaffold itself was easy to put together but i'd recommend at... Read More.  
16-Aug-2017 Service:

Product:

Service excellent,delivery and collection prompt. On top of that the drivers were friendly and helpful too. All in London as well! Would definitely recommend.  
16-Aug-2017 Service:

Product:

Service rating : All equipment was there and came on time - very goof o. The phone
Product : Just the job - very goodd
 
16-Aug-2017 Service:

Product:

Service rating : Fast, punctual and reliable.
Product : Easily assembled and dis-ambled. Strong and reliable
 
15-May-2017 Service:

Product:

Service rating : Lakeside-Hire did everything very well. From the product information - the initial booking was easy - and Immediate confirmation. I was told exactly when everything was coming, plus comprehensive instructions. (Also helpful videos on line.) They came exactly when they said they would -... Read More.  
Read more reviews on Feefo
Date - 15-Sep-2017
Score - Service:

Product:
Comment - Service rating : Very friendly, efficient and helpful. Did all they could to avoid additional hire charges.
Product : Everything in good working order and easy to use



Date - 23-Aug-2017
Score - Service:

Product:
Comment - No readable instructions left (weather damaged)...Online film useless.
Response - Good Afternoon , 

We’re sorry to hear that your instructions were damaged by the weather, we can appreciate the frustration involved in trying to assemble a tower without a user guide. I also understand that you found the video unhelpful , this is a video from the manufactures directly , so...
Read More.


Date - 22-Aug-2017
Score - Service:

Product:
Comment - Service rating : Very good service,arrived on time and collected almost on time.Very helpful staff.I will recommend to my friends.
Product : Boss Aluminium Scaffold Tower was very easy to assemble.



Date - 21-Aug-2017
Score - Service:

Product:
Comment - Service rating : Excellent
Product : Very good service with prompt delivery and pickup.



Date - 19-Aug-2017
Score - Service:

Product:
Comment - Hired some machine moving skates, but despite the website showing the ones I wanted in stock, they were not even available at all, then was charged an extra £30 for a third party to deliver some completely different ones which were not exactly ideal. However, delivery was very prompt.


Date - 18-Aug-2017
Score - Service:

Product:
Comment - Service rating : Great service at an affordable price,equipment was in great condition
Thanks mr storton
Product : Very Happy with the service



Date - 17-Aug-2017
Score - Service:

Product:
Comment - Service rating : Very well organised, had no problems at all.
Product : Very competitive rates. Had no issues.



Date - 17-Aug-2017
Score - Service:

Product:
Comment - Service rating : Needed to hire a scaffolding tower whilst painting the outside of the house. Arrived when promised (on a Monday) & driver said he would be back following Monday, after a couple of phone calls on the previous Friday he was .Different drivers for delivery & collection & both were cheerful... Read More.



Date - 17-Aug-2017
Score - Service:

Product:
Comment - Excellent service, communication and delivery, would highly recommend and will be using in the future


Date - 17-Aug-2017
Score - Service:

Product:
Comment - Service rating : Throughout the hire process the team kept me informed and offered assistance when required. Delivery was when stated and collection also on time.
The equipment was in good condition and the delivery staff were very efficient and polite.
Product : Easy to assemble by one person



Date - 16-Aug-2017
Score - Service:

Product:
Comment - Service rating : great service really good equipment and arrived on time and reasonably priced will probably use lakeside again highly recommend them.
Product : great service at a reasonable price.



Date - 16-Aug-2017
Score - Service:

Comment - delivery and collection staff were 1st class and the staff I spoke to on the phone were very helpful


Date - 16-Aug-2017
Score - Service:

Product:
Comment - Service rating : Easy to order & get delivered
Product : Fast response to my needs



Date - 16-Aug-2017
Score - Service:

Comment - Had to cancel the ladder last minute due to unforeseen circumstances and very happy with the service received from the sales team


Date - 16-Aug-2017
Score - Service:

Comment - I've used Lakeside Hire in the past, but on this occasion it was total chaos. Delivery was made at 4pm. Fair enough, they don't promise specific time. Pick up was missed on the day it was suppose to happen, then I was told it will be picked up anytime within the next 5 days. It costed me £450 in wages... Read More.

Response - Good Morning Nerijus,

We’re very sorry to see that you were disappointed with our service on this occasion. 

As per our earlier conversation, we have now put a prompt on our system to make sure that on your next order, you are reminded of our timed delivery and collection slot...
Read More.


Date - 16-Aug-2017
Score - Service:

Product:
Comment - Service rating : We needed some scaffolding to put up some wedding decorations in a barn at pretty short notice. Lakeside were able to organise the delivery and collection of the scaffold the day before and 2 days after the reception. The scaffold itself was easy to put together but i'd recommend at... Read More.



Date - 16-Aug-2017
Score - Service:

Product:
Comment - Service excellent,delivery and collection prompt. On top of that the drivers were friendly and helpful too. All in London as well! Would definitely recommend.


Date - 16-Aug-2017
Score - Service:

Product:
Comment - Service rating : All equipment was there and came on time - very goof o. The phone
Product : Just the job - very goodd



Date - 16-Aug-2017
Score - Service:

Product:
Comment - Service rating : Fast, punctual and reliable.
Product : Easily assembled and dis-ambled. Strong and reliable



Date - 15-May-2017
Score - Service:

Product:
Comment - Service rating : Lakeside-Hire did everything very well. From the product information - the initial booking was easy - and Immediate confirmation. I was told exactly when everything was coming, plus comprehensive instructions. (Also helpful videos on line.) They came exactly when they said they would -... Read More.



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