Feefo
Feefo
Feefo
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Free Delivery For platinum hires - 3 weeks +

Returns policy - Lakeside-Hire

Returns

Your charge period is for a full SEVEN days meaning you get more value for your money. If you receive your goods on the Monday you will have them until the following Monday. If you realise the equipment is incorrect for the job, or you need a different size, we can arrange a replacement for you, subject to a delivery charge.

Refunds

If your order is cancelled prior to delivery, an Admin Fee and/or Restocking Charge may be added to your hire contract.

How To Cancel Your Order

Call us on 01708 866566

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Feefo Reviews - Average 96% (318 reviews) Feefo

Date Score Customer Comment Our Response
03-Sep-2019 Service:

Product:

Service rating : Overall not bad, but some instances are really tough. Overcharged us a year ago by mistake, called them few times - every time promised to get to the bottom of the issue. Then they called offering any possible help as a courtesy call, but when asked to sort out the issue, disappeared... Hi Alex, thanks for your patience in resolving this issue, as discussed we will be refunding you for the hire. We look forward to working with you again on your next hire with us. Thanks again.  
28-Aug-2019 Service:

Product:

Service rating : Always a pleasure to deal with.
Product : Overall pleased with product. Only niggle was brake was jammed on one wheel.
 
28-Aug-2019 Service:

Product:

Service rating : Excellent sevice and yes i would recommend them
Product : Value for money and great service
 
28-Aug-2019 Service:

Product:

Service rating : efficent and supportive
Product : perfect for the job many thanks
 
28-Aug-2019 Service:

Product:

Service rating : Great service and friendly staff. Delivery on time and pick up. My only slight criticism is that the contract terms are overly long and very small print. Nothing in the contract gave me cause for concern, but I suspect that most people would be dazzled by it
Product : Very easy...
 
28-Aug-2019 Service:

Product:

Service rating : Very positive experience. Fast and polite service. Great price. Delivery driver ver polite and prompt. Will be using Lakeside again definately.
Product : as above, great service and will be using lakeside again.
 
21-Aug-2019 Service:

Product:

Service rating : Top service, easy to book and equipment turned up promptly on day of hire. The driver called to give exact time he would be there.
Product : Quality tower slotted together with ease and was in top order
 
20-Aug-2019 Service:

Product:

Service rating : Quality equipment delivered and collected on time
Product : .........................
 
20-Aug-2019 Service:

Product:

Service rating : prompt and helpful on the telephone, easy online ordering
Product : good solid tower, perfect for our needs.
 
20-Aug-2019 Service:

Product:

Service rating : Really friendly service, professional and on the ball
Product : Was exactly what I ordered and did the job
 
20-Aug-2019 Service:

Product:

Service rating : absolutely fabulous service from order to delivery. how refreshing to have real a process that really works well and is embraced by all colleagues that dealt with my order. I would definitely recommend them to any one wishing to use there services. well done lakeside.
Product : very...
 
14-Aug-2019 Service:

Product:

Service rating : First class service from start to finish. Delivery and communication was spot on.
Product : Excellent equipment, perfect for the project.
 
14-Aug-2019 Service:

Product:

Service rating : A company that keep their promises with a friendly, efficient service.
Product : delivery and collection on time
 
14-Aug-2019 Service:

Product:

Service rating : Very good service
Product : Worked very well and good quality
 
14-Aug-2019 Service:

Product:

Service rating : Excellent service, easy to deal with and very quick.
Product : Excellent service, easy to deal with.
 
07-Aug-2019 Service:

Product:

Service rating : Janine gave excellent clear information and everything was delivered and collected on time.
Product : So easy to assemble and move with only 2 persons. Very stable and safe in use.
 
06-Aug-2019 Service:

Product:

Service rating : the customer service was second to none, polite and friendly office staff, excellent communication,
costs of scaffold hire is extremely competitive and (no deposit required !).

I will certainly purchase from this company again
Product : so easy to erect, I managed...
 
06-Aug-2019 Service:

Product:

First class , very competitive prices . 😁😁  
05-Aug-2019 Service:

Product:

Service rating : Only thing missing were the instructions on how to erect the scaffolding tower - otherwise excellent service
Product : It was a hire - not a purchase
 
23-Jul-2019 Service:

Product:

Service rating : Lovely staff, really helpful on phone and email! Delivery next day and picked up promptly! Will definitely use all the time!
Product : Easy to assemble and easy to use
 
Read more reviews on Feefo
Date - 03-Sep-2019
Score - Service:

Product:
Comment - Service rating : Overall not bad, but some instances are really tough. Overcharged us a year ago by mistake, called them few times - every time promised to get to the bottom of the issue. Then they called offering any possible help as a courtesy call, but when asked to sort out the issue, disappeared...
Response - Hi Alex, thanks for your patience in resolving this issue, as discussed we will be refunding you for the hire. We look forward to working with you again on your next hire with us. Thanks again.


Date - 28-Aug-2019
Score - Service:

Product:
Comment - Service rating : Always a pleasure to deal with.
Product : Overall pleased with product. Only niggle was brake was jammed on one wheel.



Date - 28-Aug-2019
Score - Service:

Product:
Comment - Service rating : Excellent sevice and yes i would recommend them
Product : Value for money and great service



Date - 28-Aug-2019
Score - Service:

Product:
Comment - Service rating : efficent and supportive
Product : perfect for the job many thanks



Date - 28-Aug-2019
Score - Service:

Product:
Comment - Service rating : Great service and friendly staff. Delivery on time and pick up. My only slight criticism is that the contract terms are overly long and very small print. Nothing in the contract gave me cause for concern, but I suspect that most people would be dazzled by it
Product : Very easy...



Date - 28-Aug-2019
Score - Service:

Product:
Comment - Service rating : Very positive experience. Fast and polite service. Great price. Delivery driver ver polite and prompt. Will be using Lakeside again definately.
Product : as above, great service and will be using lakeside again.



Date - 21-Aug-2019
Score - Service:

Product:
Comment - Service rating : Top service, easy to book and equipment turned up promptly on day of hire. The driver called to give exact time he would be there.
Product : Quality tower slotted together with ease and was in top order



Date - 20-Aug-2019
Score - Service:

Product:
Comment - Service rating : Quality equipment delivered and collected on time
Product : .........................



Date - 20-Aug-2019
Score - Service:

Product:
Comment - Service rating : prompt and helpful on the telephone, easy online ordering
Product : good solid tower, perfect for our needs.



Date - 20-Aug-2019
Score - Service:

Product:
Comment - Service rating : Really friendly service, professional and on the ball
Product : Was exactly what I ordered and did the job



Date - 20-Aug-2019
Score - Service:

Product:
Comment - Service rating : absolutely fabulous service from order to delivery. how refreshing to have real a process that really works well and is embraced by all colleagues that dealt with my order. I would definitely recommend them to any one wishing to use there services. well done lakeside.
Product : very...



Date - 14-Aug-2019
Score - Service:

Product:
Comment - Service rating : First class service from start to finish. Delivery and communication was spot on.
Product : Excellent equipment, perfect for the project.



Date - 14-Aug-2019
Score - Service:

Product:
Comment - Service rating : A company that keep their promises with a friendly, efficient service.
Product : delivery and collection on time



Date - 14-Aug-2019
Score - Service:

Product:
Comment - Service rating : Very good service
Product : Worked very well and good quality



Date - 14-Aug-2019
Score - Service:

Product:
Comment - Service rating : Excellent service, easy to deal with and very quick.
Product : Excellent service, easy to deal with.



Date - 07-Aug-2019
Score - Service:

Product:
Comment - Service rating : Janine gave excellent clear information and everything was delivered and collected on time.
Product : So easy to assemble and move with only 2 persons. Very stable and safe in use.



Date - 06-Aug-2019
Score - Service:

Product:
Comment - Service rating : the customer service was second to none, polite and friendly office staff, excellent communication,
costs of scaffold hire is extremely competitive and (no deposit required !).

I will certainly purchase from this company again
Product : so easy to erect, I managed...



Date - 06-Aug-2019
Score - Service:

Product:
Comment - First class , very competitive prices . 😁😁


Date - 05-Aug-2019
Score - Service:

Product:
Comment - Service rating : Only thing missing were the instructions on how to erect the scaffolding tower - otherwise excellent service
Product : It was a hire - not a purchase



Date - 23-Jul-2019
Score - Service:

Product:
Comment - Service rating : Lovely staff, really helpful on phone and email! Delivery next day and picked up promptly! Will definitely use all the time!
Product : Easy to assemble and easy to use



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