Lakeside Hire – Frequently Asked Questions (FAQ)
We want your tool-hire experience to be simple, transparent, and stress-free. Below, you’ll find answers to some of the most commonly asked questions about our services, pricing, delivery, and more.
General Questions
Who is Lakeside Hire?
Lakeside Hire is a trusted tool-hire company specialising in working-at-height equipment for construction contractors, event planners, businesses, and homeowners. We focus on providing exceptional service, transparent pricing, and fast, reliable delivery.
Where is Lakeside Hire based?
Our trading address is:
Bretts Farm, Romford Road, Aveley, Essex, RM15 4XD
What are your business hours?
Monday to Friday: 8:00 AM – 5:00 PM
You can contact us during these hours for orders, support, or inquiries.
Ordering & Pricing
How do I place an order?
You can place an order by:
Calling us at 01708866566.
Sending an email to hire@www.lakeside-hire.co.uk
Do you charge hidden fees?
No. Transparency is our priority. We provide transparent, upfront pricing with no hidden costs.
Do I need to set up an account to hire equipment?
No, you can hire as a guest customer, but setting up an account makes future orders faster and easier.
What payment methods do you accept?
We accept:
✔ Debit/Credit Cards
✔ Bank Transfers
✔ Business Accounts (for approved clients)
Delivery & Collection
Where do you deliver?
We provide nationwide delivery across the UK, including London and surrounding areas.
How soon can I get my equipment delivered?
If you order before the cutoff time, next-day delivery is available for most locations.
Do you charge for delivery and collection?
Yes, delivery and collection costs vary based on location and equipment size. Pricing will be provided before checkout.
How do I arrange for equipment collection?
Once you’re finished with the equipment, simply call us to schedule a pickup, and we’ll arrange collection at a convenient time.
Equipment & Usage
What types of equipment do you hire out?
We specialise in working-at-height equipment, including:
✔ Temporary Fencing & Barriers
✔ Various site equipment for events and construction
Do you provide safety guidance for using the equipment?
Yes. We provide setup instructions and safety guidelines with all hires. If you need additional help, our team can offer expert advice.
Is your equipment safety certified?
Yes. Our equipment meets all relevant safety standards and is accredited by PASMA, CHAS GOLD, FORS, and SafeHire.
Account & Support
Can I open a trade account with Lakeside Hire?
Yes! Trade accounts offer priority service, flexible hire terms, and dedicated support. Contact us to apply for an account.
What if I have a problem with my hired equipment?
If you experience any issues, call us immediately. We’ll provide technical support, troubleshooting, or a replacement if necessary.
How do I contact customer support?
Call us: 01708866566
Email us: hire@www.lakeside-hire.co.uk
Visit us: Bretts Farm, Romford Road, Aveley, Essex, RM15 4XD
Other Questions
Can I extend my hire period?
Yes! Just let us know before your hire period ends, and we’ll arrange an extension.
Do you offer weekend hire?
Yes, but our delivery and collection services operate on weekdays.
Do you provide insurance for hired equipment?
We do not include insurance in our pricing, so we recommend checking with your insurer to cover hired equipment.
Still Have Questions?
If you need further assistance, don’t hesitate to contact us!
Call us: 01708866566
Email us: hire@www.lakeside-hire.co.uk
