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Feefo Reviews - Average 94% (178 reviews)

Date Score Customer Comment Our Response
08-Oct-2017 Service:

Product:

Its all said in the headline  
05-Oct-2017 Service:

Product:

Service rating : I recommend these guys. Top rate customer service and information about the hire, and a very personable and knowledgable delivery driver.
Product : There were only 5 diagonal braces for a 3.2 meter tower. It would have been better with 6 or 8 diagonal braces
 
01-Oct-2017 Service:

Excellent service from the hire centre to the delivery driver. Appreciated that the hire centre called to go through all the details. The delivery driver was on time (called before arrival) and was most helpful in delivering the scaffolding. Simple instructions and simple to construct. Will definitely use this...  
27-Sep-2017 Service:

Product:

Service rating : Very helpful and friendly
Product : Very easy to erect and the most stable I've ever used
 
25-Sep-2017 Service:

Product:

Delivered early on Monday morning at start of hire period. Tower was easy to assemble and I was able to carry out my repairs safely and securely whilst working at roof level. Collected early the following morning so not sitting around after hire period ended.  
15-Sep-2017 Service:

Product:

Service rating : Very friendly, efficient and helpful. Did all they could to avoid additional hire charges.
Product : Everything in good working order and easy to use
 
23-Aug-2017 Service:

Product:

No readable instructions left (weather damaged)...Online film useless. Good Afternoon , 

We’re sorry to hear that your instructions were damaged by the weather, we can appreciate the frustration involved in trying to assemble a tower without a user guide. I also understand that you found the video unhelpful , this is a video from the manufactures directly , so...
 
22-Aug-2017 Service:

Product:

Service rating : Very good service,arrived on time and collected almost on time.Very helpful staff.I will recommend to my friends.
Product : Boss Aluminium Scaffold Tower was very easy to assemble.
 
21-Aug-2017 Service:

Product:

Service rating : Excellent
Product : Very good service with prompt delivery and pickup.
 
19-Aug-2017 Service:

Product:

Hired some machine moving skates, but despite the website showing the ones I wanted in stock, they were not even available at all, then was charged an extra £30 for a third party to deliver some completely different ones which were not exactly ideal. However, delivery was very prompt.  
18-Aug-2017 Service:

Product:

Service rating : Great service at an affordable price,equipment was in great condition
Thanks mr storton
Product : Very Happy with the service
 
17-Aug-2017 Service:

Product:

Service rating : Very well organised, had no problems at all.
Product : Very competitive rates. Had no issues.
 
17-Aug-2017 Service:

Product:

Service rating : Needed to hire a scaffolding tower whilst painting the outside of the house. Arrived when promised (on a Monday) & driver said he would be back following Monday, after a couple of phone calls on the previous Friday he was .Different drivers for delivery & collection & both were cheerful...  
17-Aug-2017 Service:

Product:

Excellent service, communication and delivery, would highly recommend and will be using in the future  
17-Aug-2017 Service:

Product:

Service rating : Throughout the hire process the team kept me informed and offered assistance when required. Delivery was when stated and collection also on time.
The equipment was in good condition and the delivery staff were very efficient and polite.
Product : Easy to assemble by one person
 
16-Aug-2017 Service:

Product:

Service rating : great service really good equipment and arrived on time and reasonably priced will probably use lakeside again highly recommend them.
Product : great service at a reasonable price.
 
16-Aug-2017 Service:

delivery and collection staff were 1st class and the staff I spoke to on the phone were very helpful  
16-Aug-2017 Service:

Product:

Service rating : Easy to order & get delivered
Product : Fast response to my needs
 
16-Aug-2017 Service:

Had to cancel the ladder last minute due to unforeseen circumstances and very happy with the service received from the sales team  
16-Aug-2017 Service:

I've used Lakeside Hire in the past, but on this occasion it was total chaos. Delivery was made at 4pm. Fair enough, they don't promise specific time. Pick up was missed on the day it was suppose to happen, then I was told it will be picked up anytime within the next 5 days. It costed me £450 in wages... Good Morning Nerijus,

We’re very sorry to see that you were disappointed with our service on this occasion. 

As per our earlier conversation, we have now put a prompt on our system to make sure that on your next order, you are reminded of our timed delivery and collection slot...
 
Read more reviews on Feefo
Date - 08-Oct-2017
Score - Service:

Product:
Comment - Its all said in the headline


Date - 05-Oct-2017
Score - Service:

Product:
Comment - Service rating : I recommend these guys. Top rate customer service and information about the hire, and a very personable and knowledgable delivery driver.
Product : There were only 5 diagonal braces for a 3.2 meter tower. It would have been better with 6 or 8 diagonal braces



Date - 01-Oct-2017
Score - Service:

Comment - Excellent service from the hire centre to the delivery driver. Appreciated that the hire centre called to go through all the details. The delivery driver was on time (called before arrival) and was most helpful in delivering the scaffolding. Simple instructions and simple to construct. Will definitely use this...


Date - 27-Sep-2017
Score - Service:

Product:
Comment - Service rating : Very helpful and friendly
Product : Very easy to erect and the most stable I've ever used



Date - 25-Sep-2017
Score - Service:

Product:
Comment - Delivered early on Monday morning at start of hire period. Tower was easy to assemble and I was able to carry out my repairs safely and securely whilst working at roof level. Collected early the following morning so not sitting around after hire period ended.


Date - 15-Sep-2017
Score - Service:

Product:
Comment - Service rating : Very friendly, efficient and helpful. Did all they could to avoid additional hire charges.
Product : Everything in good working order and easy to use



Date - 23-Aug-2017
Score - Service:

Product:
Comment - No readable instructions left (weather damaged)...Online film useless.
Response - Good Afternoon , 

We’re sorry to hear that your instructions were damaged by the weather, we can appreciate the frustration involved in trying to assemble a tower without a user guide. I also understand that you found the video unhelpful , this is a video from the manufactures directly , so...


Date - 22-Aug-2017
Score - Service:

Product:
Comment - Service rating : Very good service,arrived on time and collected almost on time.Very helpful staff.I will recommend to my friends.
Product : Boss Aluminium Scaffold Tower was very easy to assemble.



Date - 21-Aug-2017
Score - Service:

Product:
Comment - Service rating : Excellent
Product : Very good service with prompt delivery and pickup.



Date - 19-Aug-2017
Score - Service:

Product:
Comment - Hired some machine moving skates, but despite the website showing the ones I wanted in stock, they were not even available at all, then was charged an extra £30 for a third party to deliver some completely different ones which were not exactly ideal. However, delivery was very prompt.


Date - 18-Aug-2017
Score - Service:

Product:
Comment - Service rating : Great service at an affordable price,equipment was in great condition
Thanks mr storton
Product : Very Happy with the service



Date - 17-Aug-2017
Score - Service:

Product:
Comment - Service rating : Very well organised, had no problems at all.
Product : Very competitive rates. Had no issues.



Date - 17-Aug-2017
Score - Service:

Product:
Comment - Service rating : Needed to hire a scaffolding tower whilst painting the outside of the house. Arrived when promised (on a Monday) & driver said he would be back following Monday, after a couple of phone calls on the previous Friday he was .Different drivers for delivery & collection & both were cheerful...


Date - 17-Aug-2017
Score - Service:

Product:
Comment - Excellent service, communication and delivery, would highly recommend and will be using in the future


Date - 17-Aug-2017
Score - Service:

Product:
Comment - Service rating : Throughout the hire process the team kept me informed and offered assistance when required. Delivery was when stated and collection also on time.
The equipment was in good condition and the delivery staff were very efficient and polite.
Product : Easy to assemble by one person



Date - 16-Aug-2017
Score - Service:

Product:
Comment - Service rating : great service really good equipment and arrived on time and reasonably priced will probably use lakeside again highly recommend them.
Product : great service at a reasonable price.



Date - 16-Aug-2017
Score - Service:

Comment - delivery and collection staff were 1st class and the staff I spoke to on the phone were very helpful


Date - 16-Aug-2017
Score - Service:

Product:
Comment - Service rating : Easy to order & get delivered
Product : Fast response to my needs



Date - 16-Aug-2017
Score - Service:

Comment - Had to cancel the ladder last minute due to unforeseen circumstances and very happy with the service received from the sales team


Date - 16-Aug-2017
Score - Service:

Comment - I've used Lakeside Hire in the past, but on this occasion it was total chaos. Delivery was made at 4pm. Fair enough, they don't promise specific time. Pick up was missed on the day it was suppose to happen, then I was told it will be picked up anytime within the next 5 days. It costed me £450 in wages...
Response - Good Morning Nerijus,

We’re very sorry to see that you were disappointed with our service on this occasion. 

As per our earlier conversation, we have now put a prompt on our system to make sure that on your next order, you are reminded of our timed delivery and collection slot...


Keep your eyes open for our special Back to School items and save A LOT!
Feefo
Really well organised, easy to deal with company. On time and prompt with delivery and pick up.Thank you.
Valued customer, Tucker, 17/11/2016

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Lakeside-Hire are a fantastic company with highly knowledgeable office staff. They work hard to find the best solution for your requirements. We have used them on several occasions now and have found them to be very professional. Nothing is too much trouble for Lakeside-Hire.

Valued customer, Hayden, 20/04/2017

Postal address

Lakeside Hire, Lakeside Deliveries Limited, Bretts Farm, Romford Rd, Aveley, United Kingdom, RM15 4XD

Contact info

Telephone number: 01708866566.
fax number: 01708 866562.
email: [email protected]

Opening hours

Monday to Friday 8.00am-5pm

Account application form

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Company information

Lakeside Deliveries Limited

Place of registration: 21 The Causeway Heybridge, Maldon, Essex, CM9 4LJ

Registered office address: Bretts Farm, Romford Rd, Aveley, RM15 4XD

Company registration number: 5766771

 
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